The room was very large and comfortable but the service was ridiculously bad. We got lost on our way to the hotel and when we called the hotel we got a very surly employee who ultimately put us on hold (without asking) and then declined to give us directions (suggesting we just ask someone off the street). great. this level of unfriendliness was certainly consistent with the rest of our stay. Basically, if you like the zoo, its a great location and the rooms seem fine. but if your plans take you anywhere else its not particularly well located. Also, the "fitness center" is very very small, on the basement level, and the very limited equipment is quite old.
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