After staying at this Hotel we were lured into buying into a timeshare promo with Wyndham Vacations. We got a call after a couple months asking how we enjoyed our stay. They took $89 from us. I called 2 days later to get our money back. We did not get our money back and amazingly there is no record of my call. They refuse to give me back my $89. I have gone as high as the corporate office and have filed a complaint with the Missouri Attourney Generals office. There are multiple complaints against Wyndham Vacations! Stay away!

Booked two nights for short family trip to explore City.
Location great except for hospital next door drew a contant flow of ambulances (sirens). Hotel very clean, room was nice. Marble bathrooms, granite tops. Exterior windows dirty, and really no good views. We changed rooms shortly after check in, but second room view wasn't any better.
Food price really expensive, but found serveral reasonable resturants nearby. (WEST EGG was favorite) Oh, the pool .... was about the size of a standard hotel room, but kids didn't seem to mind.
Bar made great cozmos. You'll drop $30 for two with tip. Ouch!
No frig in room made bringing resturant leftovers back impossible.
Over all, OK, but I will try another place next time.

I stayed here for business last month and fortunately it wasn't MY money I was spending....

It started with my arrival...my flight had been VERY delayed out of Seattle due to a snowstorm in Chicago, so I arrived around 9:30 p.m. tired and hungry. The three young women at the front desk were discussing their "myspace" profiles and hardly looked up when I arrived. They gave me my room key and I asked them "is there somewhere in the hotel I can get food?" They said "oh yes, you can get food in the bar until 10:30!!" I thanked them and went up to my room.

They had put me in a "suite" but it was a smoking room and smelled TERRIBLY of smoke (I had specifically requested a non-smoking room and paid extra for it!) I went into the bathroom and found it disgustingly dirty. Someone had clearly been sick on the toilet and it had NOT been cleaned since...it was disgusting. The towels in the bathroom were also dirty, with hair stuck to them and crumpled on the hangers as if they'd been used and then hung back up.

I called the front desk and the girl said she'd send someone up. I waited 10 minutes and someone showed up with a long metal pole to "unclog the toilet". I explained the situation to the man at the door and he told me I'd need to call back downstairs. When I did, the girl said "I just sent someone up to unclog it!" and I had to spell out for her what the exact nature of the probelm was. They sent someone else up 10 minutes later to clean the bathroom. The man who cleaned the bathroom said "it' looks like somebody has been in your room since it was cleaned!" as if it was very normal.

When I finally made it down to the bar it was about 10 p.m. They told me they had stopped serving food a few minutes before. I told them I had been told they were open until 10:30. They shrugged and told me some local places that had food at this hour (there was a snowstorm...I didn't really feel like walking 5 blocks for food). I was very annoyed because I would have eaten first if I'd known they were closing.

So I went to bed quite hungry (the front desk girls hadn't offered me a mini-bar key or else I would have at least had a snack) and couldn't sleep most of the night since my pillows reeked of cigarettes. Blech.

The next day I complained at the front desk and was moved to a new room which was great...but the first night was a total disaster. I won't be staying here again if I can help it!

Just got back today from a 3 day stay in Chicago. We switched our hotel last minute to the Wyndham, based on a good rate from Expedia, and the fact that my 7 year old insisted on a pool. The hotel check -in was very easy, although we were told at check-in that they could not honour our Wyndham By Request membership, since we had booked through Expedia. The front desk however, was nice enough to give us a "club room" on the 16th floor, without the benefits of the club services. We found the room to be more than adequate. It appeared to have new carpet, 2 double beds with duvet bedding and a small tv. Being that we were there during Spring Break, the hotel was packed with other families, and the pool was jammed with kids - much to my chagrin , however to my kids' delight. I think my ears are still ringing with the sound of kids screaming and the roar of the jacuzzi! Our concierge "Russell" was very helpfull with suggestions. TIP: If you plan to go to the Rain Forest Cafe, make sure to phone in advance reservations! Playing it by ear cost us 1.5 hours of wait time!!!! Overall- we found the hotel to be nice enough to return, and more than deserving of their 3.5 star rating. We did not eat breakfast in the cafe, instead used the miniscule coffee maker to heat water for our instant oatmeal, and hot cocoa. 2nd note: the club floor bathrooms must be designed for very tall people. My 7 year old couldn't reach the bathroom sink. Luckily she has great balance, so we inverted the plastic trash can and used it as a 'step stool". We also loved the shampoos and soaps provided by the hotel. I also liked the make-up mirror in the bathroom. My kid thought the first floor lobby was very fancy - although from a space planning point it seems inefficient since you either have to climb the grand stairs, or take an elevator to get to the lobby! Our overall experience was lovely and we would recommend this Wyndham Hotel.