I stayed here before and still like it. The lobby, hallways, and rooms are all nicely furnished and decorated. The staff especially is worth returning for... the employees I dealt with were all very nice, efficient, and accommodating. I couldn't figure out how to set the clock, and my kids weren't with me to do it for me, so the hotel promptly sent up the engineer... who took care of the problem. He also turned off the alarm next door (I think they must have had a brief power outage due to thunderstorms.)
I had a room (1609) on the next to top floor, with a pretty good view for this hotel - other buildings in downtown Chicago. The room was nice enough, although they still have the old style TVs. I would have liked HDTV for the NBA playoffs. I'm also not crazy about the single cup coffee makers. The two pods they provide equal two small cups of coffee in the morning. I need more. Other than that, the room was fine... the bed was comfortable, there were sufficient outlets, and an armchair and hassock to relax on.
I like having Wyndham by Request, which gives me (my choice) two bottles of Coke, two bottles of water, and a bag of mixed nuts... all waiting on my desk for my arrival the first day.
Room service for dinner was very disappointing this time... almost inedible. I had the same meal that I enjoyed immensely back in January (braised boneless short ribs on noodles, with an awful topping of horseradish creme fraiche). I wonder if maybe they changed management or cooks in the restaurant.
It sounds like I'm complaining a lot, but I would definitely stay here again. It's very convenient to downtown Chicago, and a genuinely nice place to stay.
This is a classy hotel, but an affordable one.