Our twin daughters just turned 14 so we took them to Chicago for a shopping trip on the Miracle Mile and we stayed at the Windham.
We booked our room through Travelocity, but were offered an upgrade to a suite for a price when we checked in. It was well worth the money for the extra space. The "suite" wasn't the most impressive I've ever stayed in, but it was nice enough. With so many hotels to choose from, it must be hard/expensive to keep things up-to-date. The TVs for example were a smaller tube type while many places offer larger flat pannels these days.
However, it wasn't the room that made our stay so great, it was the staff. Every time we came in we were greeted with large smiles by the desk staff. Our requests for extra towels and pillows were answered promptly and curteously. And Kaitlyn the concierge was extremely helpful and even had a treat sent up to our room when she heard it was the girls' birthday. Whatever they're paying her, they should raise it as she was very good to us and always eager to help us make plans.
Definitely a large thumbs up. You might get a slightly better room somewhere else, but you won't find a more curteous staff and that can make all the difference.
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