When I checked into this hotel, I told the concierge that I was a light sleeper, and requested a room away from lift machinery and fire doors that may bang shut. My room seemed acceptable, with a view out from the side of the hotel.
However, EVEN WITH EARPLUGS IN, I was woken the first morning by a refuse cart in the street at the back of the hotel BEFORE 6am (Jeez!...can't really blame the hotel for that, just the ludicrously early time they start to collect refuse in Chicago, and the noisy way they go about it).

The next night some drunken idiots arrived back in the neighbouring
room at around 4am, laughing and shouting LOUDLY, again waking me up. This went on for around 20 minutes, at which point I phoned reception and asked them to do something.They did NOTHING, but eventually (after a bit of banging on the wall from myself), it went quiet next door...the neighbours must have passed out.
I managed to get back to sleep at around 5:20am, and woke at my normal time of 6:45.
The disturbance of my sleep didn't help me on the 3-day course I was attending at the Siebel Institute.
When checking out, I complained loudly about the lack of action concerning my noisy neighbours, and was presented with...a package
containing a "Sorry" card, a bottle of water, and a packet of cookies!
BIG DEAL! I should have told them to STUFF IT WHERE THE SUN DON"T SHINE.

My advice to anyone that may need some guaranteed uninterrupted sleep whilst staying in Chicago because they are on a course or a business meeting: pay a little more and go up-market instead of staying at this noisy hotel, as there's less likelihood of drunken scum being able to afford the ante...PLUS, a decent hotel will do something if a guest is being noisy and disturbing other guests.
(I give it 2 out of 10....marginally above a sleeze-hole in India which gets a 1)

We used priceline to book hotel and flight for $860 roundtrip for 2 for 3 nights. Such a nice deal, and we'll definitely do again next Easter weekend!

The only negative is that there are no stairs leading to the first floor. Lots of people complained about the breakfast area not being big enough but the breakfast had everything and people ate and left fast. Just don't wait until the last hour to eat breakfast...go a little earlier if you don't like to wait. We really can't complain since we liked everything about this location...convenient to shopping and we took the cab everywhere in order to save time. There are 3 slow elevators, but the longest we waited was 5 minutes.
Our room was nice and having a fridge and microwave was great since we always had leftovers. Our bed was a king and it was comfy. There is no tub but the shower was roomy. No view in our room but we were always out and we liked it dark for sleeping, which was the only thing we did since we had too much fun exploring the town. We're huge Foodies so it was close to lots of good food. Wear comfortable shes and walk to get Hot Chocolate at Hersheys, 1492 Tapas, Zodiac Restaurant inside Neiman Marcus...we love their huge popovers w/strawberry butter, and Food Life attached to Macy's.

Plasma TV was a plus, which the Hubby loved!!!
I guess our room was a studio since the bed was not in a separate room, but it was much more roomy than the last hotel room we stayed at in New York City. Did I mention...we loved having free internet access from our room!
Can't wait to come back!!!

We visited Chicago for spring break in March 2009. We arrived at the hotel early and although our room was not ready we we called on our cell phone when the room was finished. Upon entering our room we were very pleased. We stayed in a studio room, but since there were only two of us there was plenty of space especially for a downtown hotel. The bed was extremely comfortable and everything we could have possibly needed was there for us. The staff did tell us that the entire hotel was newly renovated in August of 2008!

The staff was really friendly and helpful. We ordered dinner on a couple of nights and the front desk was great at recommending delivery restaurants. Our housekeeper even left us a little welcome treat and did a wonderful job at making sure our room was spotless.

The free breakfast was full of many options. We never found the room too crowded and the food was always hot and fresh. It was amazing how nice this breakfast was with the low price we payed for the room. Definately a bargain.

We used public transportation the entire time we were in Chicago. The hotel was only two short blocks from the bus we connected to on our way from O'Hare. The stop for the downtown busses was close as well. We did the 3 day pass and defnintely got our use out of it. EVERYONE on the busses (drivers and passengers) were very helpful and cheeful!

One suggestion...the John Hancock building is a block away...instead of paying the observation deck fees go to the lounge on the 96 floor (two floors about the observation deck) and have a drink. You will only pay a couple more dollars to get a drink and there is no entry fee. We sat and watched the sunset in a wonderful setting.

If we are ever in Chicago again we will definately stay in this hotel!!

We stayed one night at a great rate of $89 through travelzoo.
The staff could not have been more nice and helpful. While we were checking in and out, they were getting compliments from other guests.
The room was very clean and the kitchen really helps when traveling with children. The full size refrigerator was a big plus!
The location cannot be beat, right off Michigan Ave., close to everything.
We would definitely stay here again.