This is a well located hotel with attractive, updated rooms. I stayed in a studio with a modern kitchen, flat panel TV, and a clean, comfortable bathroom (shower only). As usual at this level Marriott, internet service is free. When I first walked in, I was amazed by what I got for the money. Add in the excellent location, friendly service and lake views and it seemed hard to beat.

What I found the first night, though, greatly changed my impression. The bed was lumpy with a depression on the side closest to the bathroom. I suppose that's where most guests have slept over the years. Too bad the bed was forgotten when the other renovations were carried out. Worse yet, the quiet room I requested turned out to be anything but. The elevator is old and noisy. Even though I was across the hall and two doors down, I could hear the elevator whirring up and down all evening long and again the next morning. It was nearly impossible to sleep except in the few quiet hours after midnight.

I'm a huge fan of Marriott so it is takes a lot to write anything negative. But until they replace the old elevators and beds, this property doesn't live up to its potential. If you do choose to stay here and you are a light sleeper, you should request a room at the FAR end of the hallway.

My 2 daughters and I stayed at this hotel for two nights and had a great experience. The location can't be beat, we walked almost everywhere and never felt unsafe at all. The room was very clean and the kitchenette was really lovely. The bathroom was clean and updated with a separate sink/vanity area which helped when 3 women were trying to get showered and dressed! The breakfast was excellent with lots of choices and plenty of room to sit. One of my daughters is a fitness freak and she had no complaints about the fitness center. This is not a luxury hotel obviously but everything was clean, updated and more than adequate. The staff was friendly and helpful. The only things that I would consider "cons" were the elevators are very small and noisy, and when we had the sleeper sofa out it was very crowded in the room. Other than those 2 things it was a very pleasant and affordable stay.

I stayed at this hotel for one night on business. The front desk staff were so helpful and accomodating. They gave me a free upgrade. I was so surprised to go to the room and find a kitchen with full fridge, sink, granite counter, microwave and free microwave popcorn. There was a normal size coffee pot with a few packets for morning coffee. There was a nice sized living room with a flat screen tv, then another in the bedroom, which had a king size comfie bed.
The price was less than another hotel I visited in Chicago. The other hotel was cold, dreary, the floors were uneven, it was outdated, etc. I was wondering what this would be like since I paid less here than the other one. Great place, clean, friendly. We walked to the Cheesecake factory about a block away. They had a free barbeque like they always do on Wed. night, but we did not choose to stay for it. Breakfast included eggs, sausage, potatos, oatmeal, fruit, several choices of dry cereal, breads, waffles, on and on. I have nothing negative to say, I would stay here again!

When I checked into this hotel, I told the concierge that I was a light sleeper, and requested a room away from lift machinery and fire doors that may bang shut. My room seemed acceptable, with a view out from the side of the hotel.
However, EVEN WITH EARPLUGS IN, I was woken the first morning by a refuse cart in the street at the back of the hotel BEFORE 6am (Jeez!...can't really blame the hotel for that, just the ludicrously early time they start to collect refuse in Chicago, and the noisy way they go about it).

The next night some drunken idiots arrived back in the neighbouring
room at around 4am, laughing and shouting LOUDLY, again waking me up. This went on for around 20 minutes, at which point I phoned reception and asked them to do something.They did NOTHING, but eventually (after a bit of banging on the wall from myself), it went quiet next door...the neighbours must have passed out.
I managed to get back to sleep at around 5:20am, and woke at my normal time of 6:45.
The disturbance of my sleep didn't help me on the 3-day course I was attending at the Siebel Institute.
When checking out, I complained loudly about the lack of action concerning my noisy neighbours, and was presented with...a package
containing a "Sorry" card, a bottle of water, and a packet of cookies!
BIG DEAL! I should have told them to STUFF IT WHERE THE SUN DON"T SHINE.

My advice to anyone that may need some guaranteed uninterrupted sleep whilst staying in Chicago because they are on a course or a business meeting: pay a little more and go up-market instead of staying at this noisy hotel, as there's less likelihood of drunken scum being able to afford the ante...PLUS, a decent hotel will do something if a guest is being noisy and disturbing other guests.
(I give it 2 out of 10....marginally above a sleeze-hole in India which gets a 1)