Such a surprise for a really nice hotel in the downtown Chicago area. Good deal and very friendly staff! Greeted you everytime you walked around somewhere.

A friend and I stayed here for a long weekend vacation. Before we came, we did a lot of looking online at the hotel. However, when we got to the hotel things just seemed to different; from the lobby to even the exterior. The room was just ok, but the maid service was great. We got new towels and different amenities everyday, along with a fresh bed-change. The elevators were extremely slow and the front desk was just semi-helpful. The free breakfast was definitely "free". Overall this hotel was just fine for what we needed because we mostly just slept there. It is in an awesome location, with the Magnificent Mile just a few blocks away. For a booking rate of $89.00/night this was a decent place to stay.

This is a well located hotel with attractive, updated rooms. I stayed in a studio with a modern kitchen, flat panel TV, and a clean, comfortable bathroom (shower only). As usual at this level Marriott, internet service is free. When I first walked in, I was amazed by what I got for the money. Add in the excellent location, friendly service and lake views and it seemed hard to beat.

What I found the first night, though, greatly changed my impression. The bed was lumpy with a depression on the side closest to the bathroom. I suppose that's where most guests have slept over the years. Too bad the bed was forgotten when the other renovations were carried out. Worse yet, the quiet room I requested turned out to be anything but. The elevator is old and noisy. Even though I was across the hall and two doors down, I could hear the elevator whirring up and down all evening long and again the next morning. It was nearly impossible to sleep except in the few quiet hours after midnight.

I'm a huge fan of Marriott so it is takes a lot to write anything negative. But until they replace the old elevators and beds, this property doesn't live up to its potential. If you do choose to stay here and you are a light sleeper, you should request a room at the FAR end of the hallway.

My 2 daughters and I stayed at this hotel for two nights and had a great experience. The location can't be beat, we walked almost everywhere and never felt unsafe at all. The room was very clean and the kitchenette was really lovely. The bathroom was clean and updated with a separate sink/vanity area which helped when 3 women were trying to get showered and dressed! The breakfast was excellent with lots of choices and plenty of room to sit. One of my daughters is a fitness freak and she had no complaints about the fitness center. This is not a luxury hotel obviously but everything was clean, updated and more than adequate. The staff was friendly and helpful. The only things that I would consider "cons" were the elevators are very small and noisy, and when we had the sleeper sofa out it was very crowded in the room. Other than those 2 things it was a very pleasant and affordable stay.