We booked the Hotel Sax primarily because of the positive reviews on this site. Check-in was prompt, efficient, etc., rooms fairly spacious and clean. Only complaint would be a lack of storage - the hotel's website claims that a double double room sleeps 4 comfortably which is true but if they got rid of the outrageously overpriced mini-bar ( we did'nt indulge!! ) this would create more room. Only other issue of note was noise from a party in the room next to ours at 3.00am!!! which, when we rang reception to inform them of same, resulted in no action being taken as the noise continued for a number of hours. In fairness to the hotel they compensated us adequetly when we mentioned it the following morning. We had our 2 daughters with us ( 11 and 8 ) so could'nt make use of The CRIMSON LOUNGE but it looked like a food place to go. On an extremely positive note, my daughter's teddy bear was accidently caught up in the sheets and disappeared off to the laundry company, and after quite a number of phone calls both were reunited after approx 36 stresssful hours!!!! Hats off to all in housekeeping, front desk and even the bell boys for a great job. Checked out the STUDIO and it was a popular place to hang out. BIN 36 is also good for breakfast, evening drinks etc., We engaged the services of Katherine, the concierege who got us a 50% discount in tickets for the BULLS at the United Centre so all in all, we would use the hotel again. 3 internet ports in the lobby proved very useful also.
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