I love this hotel and we stay here often. However, since this is no longer owned by Loews Hotels, it is starting to show signs of wear and some of the amenities are not as plush as the Loews Hotels group.
The staff is very accommodating and pleasant. The overall vibe of the hotel radiates 'cool.' It is dark and exotic. The regular rooms are small, the colors are loud, but it all seems to work and very comfortable.
The hotel and rooms are spotless and odor free. The bedding is fabulous. The sheets are soft with a feather bed comforter. But as I said earlier starting to show signs of wear. The courtesy items in the bathroom are a nice touch, unexpected good quality, and they also supply q-tips and cotton swabs (left over from the Loews group). The bathrooms are big. Almost as big as the room.
The mini bar is packed with everything imaginable, but on the pricey side. Room service is hit or miss on quality of food and expensive. It works if you are hungry and don't want to go out.
The river north location is perfect. A short walk to State Street, North Michigan Avenue, theater district, and excellent restaurants. Forget Smith and Wollensky, not worth the high prices.
The Kazbar serves up yummy cocktails and bar food. This is a great place to watch for famous people and musicians who may be appearing at the House of Blues concert hall next door. If you aren't a member of House of Blues Foundation room, you should be. The Foundation room private dining room menu and food is GREAT in Chicago.
I highly recommend this hotel. One last thing beware of construction going on at the hotel. They are giving it a face lift. Lets hope the rooms are next before it goes down hill.....











Value
Rooms
Business service
Check in / front desk
Business service




