I have stayed at this hotel a couple times. The Hotel Indigo Chain is a fantastic idea by Intercontinental Hotels (Holiday Inn) to provide a line fun/casual botique hotels in downtown locations. This hotel is in a fantastic location surrounded by ultra high end Chicago Brownstones. The Hotel Indigo is still a somewhat new chain and they are trying to find the balance between a full service and a casual hotel experience. The room service is so-so. Meals are delivered in disposable packaging which is a strange decision considering most companies are trying to go "green". Don't be afraid to raise any concerns to the Managers, Intercontinental is trying to make this chain succeed and any/all feedback is good for them to hear. My favorite part about this chain is that the rooms are all unique in a modern theme and they ALWAYS use wood type floors instead of carpet.
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