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Hotel Indigo Chicago Downtown Gold Coast: Traveler Reviews


1244 N Dearborn Pkwy, (formerly Claridge Hotel), Chicago, IL 60610
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83% Recommend
4.0 of 5 stars 136 reviews
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Decent hotel held back by lousy housekeeping and maintenance

Hotel Indigo Chicago Downtown Gold Coast

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2 of 5 stars
heycollegeboy   25 contributions
New York, NY
Jun 10, 2009 | Trip type: Solo travel
2/2 found this review helpful

I got a great deal here through a third party, and as usual, had little recourse when things went bad. (You get what you pay for.)

If you're planning to stay here, you should know that the facility itself is showing significant signs of wear and tear. My room was poorly maintained -- significant rusting on the cheap-looking bathroom light fixture, serious mold on the ceiling above the shower, brown nicotine residue on the previously-nice white furniture and television screen, masses of dust on everything from the window ledge to the throw pillows on the bed. Smoke detector hanging from the ceiling by bare wires, set off by every cloud of steam from the shower.

Oh, and the wireless signal was terrible. I called down. "That side of the building is spotty, sir." (Then fix it.) At least she offered to move me, but it was two o'clock in the morning. I declined, passed out, woke up sniffling, sneezing and scratching my eyes thanks to dust allergies. I never got around to moving -- too busy working.

Bottom line - once-nice facility held back by terrible housekeeping and maintenance teams. Management can argue or self-flagellate all it wants on Tripadvisor; maybe less time doing that and more time spent training the depressingly mediocre staff. Thanks in advance!

  • My ratings for this hotel
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Age group 25_34
  • Member since July 20, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $247 (year-round)
Call now to book: 800-980-6424 from HotelIndigo.com
Great Location - but an be a bit cheaper

Hotel Indigo Chicago Downtown Gold Coast

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4 of 5 stars
shadyf   7 contributions
Dubai
May 29, 2009 | Trip type: Business, Solo travel

the hotel is small and nice. staff are friendly. and it is in close proximity to the magnificent mile - the main attraction of the city.

downsides: the breakfast options are soooo limited and the bathroom is small. The rate was around $250/night.. can be a bit better.

overall... it is a good hotel if you plan to spend most of your time on the road between meetings and siteseeing.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since April 26, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $247 (year-round)
Call now to book: 800-980-6424 from HotelIndigo.com
Perfect place for girls' weekend out!

Hotel Indigo Chicago Downtown Gold Coast

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5 of 5 stars
MrsBug   1 contribution
Lansing, MI
May 20, 2009 | Trip type: Friends getaway

My girlfriend from Tennessee and I stayed here after receiving a recommendation from my BIL who stays here frequently for business. We were going to stay way out in Oakbrook due to $$ issues, but we have absolutely NO regrets for spending a bit more and staying at Hotel Indigo. The location is perfect, perfect, perfect and the hotel itself is wonderful. We really enjoyed it. So much is convenient: Starbucks, a Walgreens, Dunkin Donuts, clubs, restaurants and the Red line of the CTA.
I used the little workout room on Saturday morning and felt it was generously appointed for a hotel gym. Really enjoyed the decorating, room design, comfortable beds, and Aveda products in the room. The hotel staff were very helpful on Friday when I was driving in from Michigan and gave me a turn-by-turn to get to the hotel when I couldn't handle the freeway anymore.
One note: maybe it's just because I'm small-town, but the parking price for the ramp next door is ridiculous. I spent $78 from Friday pm to Sunday at noon. Next time, I'll take the Amtrack to Chicago and the train to the hotel.
We're planning on coming back next spring with a couple more friends and staying here - we really enjoyed it.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 35-49
  • Member since October 15, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from HotelIndigoChicago, Hotel Manager
(Management representative)
May 26, 2009
Thank you for your comments, they are certainly appreciated and we will pass them on to our staff here! We couldn't agree more with your critique of our location, our guests definitely enjoy the close proximity to all that our neighborhood has to offer them!

Although the parking garage next door is a little pricey, we have found that they currently charge our guests slightly below the current market price for overnight valet parking in a secured and covered garage. An additional benefit is that they do allow our guests complimentary in and out rights during their stay.

Thanks again, we've enjoyed your company and look forward to seeing you again soon!

Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $247 (year-round)
Call now to book: 800-980-6424 from HotelIndigo.com
Great Hotel in a great location

Hotel Indigo Chicago Downtown Gold Coast

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4 of 5 stars
BizTravellers   3 contributions
SoCal
May 12, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I have stayed at this hotel a couple times. The Hotel Indigo Chain is a fantastic idea by Intercontinental Hotels (Holiday Inn) to provide a line fun/casual botique hotels in downtown locations. This hotel is in a fantastic location surrounded by ultra high end Chicago Brownstones. The Hotel Indigo is still a somewhat new chain and they are trying to find the balance between a full service and a casual hotel experience. The room service is so-so. Meals are delivered in disposable packaging which is a strange decision considering most companies are trying to go "green". Don't be afraid to raise any concerns to the Managers, Intercontinental is trying to make this chain succeed and any/all feedback is good for them to hear. My favorite part about this chain is that the rooms are all unique in a modern theme and they ALWAYS use wood type floors instead of carpet.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since October 21, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $247 (year-round)
Call now to book: 800-980-6424 from HotelIndigo.com
Very Comfortable hotel.....

Hotel Indigo Chicago Downtown Gold Coast

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4 of 5 stars
rclib   20 contributions
Cincinnati
May 2, 2009 | Trip type: Family
0/1 found this review helpful

We stayed at the Hotel Indigo for the first time this past April. The hotel was extremely comfortable. Loved the decor and how neither of our rooms felt like cookie cutter room.
They even brought use a fridge, which was not standard.

Our biggest concerns was the shower curtain was moldy at the bottom. I would hope they could exchange this for a clean one. The rug in our room was ripped and torn looking.

My other concern was when we tried to exchange some change for dollar bills at the front desk the clerk treated my nieces like she was put out. So i had to go and exchange our coins. Although the only reason why we needed dollar bills was because there pop machines change slot was broke and would only accept our dollars.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Age group 18-24
  • Member since August 16, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $247 (year-round)
Call now to book: 800-980-6424 from HotelIndigo.com
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Hotel Indigo Chicago Downtown Gold Coast Also Known As

  • Hotel Indigo Chicago
  • Chicago Hotel Indigo
Address: 1244 N Dearborn Pkwy, (formerly Claridge Hotel), Chicago, IL 60610