I read reviews for the Seneca online and found the lowest rate on their website--$111/night for 3 nights (5/14-17). I was a little hesitant after reading some of the negative reviews but I figured for the price and given the great location, any hiccups would be worth it. We arrived right around 3 p.m. (checkin time) on Thursday and were greeted by very friendly/helpful front desk staff. When we got to our room we were blown away. It was basically a small one bedroom apartment. There was a living room with a small desk, sofa, coffee table, and chair. Then there was a seperate dining room with a dining table and 4 chairs. The most surprising part was the full sized kitchen with a fullsize refrigerator, sink, stove, microwave, and dishwasher. The only thing that was on the small side was the bathroom but it was no biggie because everything was new and really nice. The location is definitely the best part about the hotel and I would recommend this place to anyone!

Three of us stayed two nights in April. From the moment we checked in, we were treated respectfully and the staff had great attitudes. We paid $140 for our first night which was booked the day before, and our second night included the parking package so it was $191. The second night was booked several months before via TravelZoo. Our room was a suite with two queen beds. Although some of the furnishings were a little outdated, the suite was extremely comfortable and roomy. We had full kitchen facilities had we wished to cook any of our meals. We were able to entertain friends who met us in the city. The hotel is directly behind the John Hancock Building and is one block off The Magnificent Mile and centrally located to the museums and everything you could possibly wish to do.

Really enjoyed my stay at the Seneca, was apprehensive after reading other reviews but really rate this hotel. Staff very helpful & friendly- located near the John Hancock,michigan ave- near all the main attractions.....i did contact the hotel & got a newly renovated room. The bed was very comfortable and the room a decent size. We did eat in the steakhouse- a steak cost $30 dollars - no veg etc all side dishes are extra... expensive for what we got.

The hotel is older. I had booked a group for work here in October. For our New Year's trip i did get a good deal - $89 so I should not complain too much. The room my husband and I shared was quite dated. Peeling paint, the bathroom fixtures we old - and it seemed to need of repair. The location is great! For this reason, I liked this hote.
When I stayed in October (work group) and also over new years, there was an issue with the heat. Too much of it. There were signs posted in the elevator about opening of the windows in your room, and not to do it. In Ocotber, while alone, I DID open my windows - and there are NO SCREENS. But it was SO HOT. Crazy hot. It was also warm over New Years and we also opened the windows. It was so hot.. to the point of sweating.
If I got a deal again, I would stay here. I would not spend over $100 a night. When I booked the work group - I believe it was $149-$169 I don't remember.... but what I do remember is that upon check in of the work group - they charged the credit cards for the full trip at the time of check in. I thought that was odd. There was about 2 or 3 that checked out early - and although I let them know in advance - it took 2-3 weeks after me contacting them to get the credit. ALSO, the business facilities are BAD. I had to use their "business center" to print some documents out of my email - I had to print 10 copies of about 4 or 5 email attachments. Nightmare. They charge per page to print. The printer quit working. No phone in the business center. I had to use my cell phone to call hotel front desk. The front desk person came - to no avail. I had to then forward MY emails to the PERSONAL email of the front desk person - she then printed them out. I was not comfortable in forwarding - but at this point had no choice. I then had to wait about 30 minutes for them to be printed. It cost me about $50 to use their "business center"!