Great service, clean rooms, friendly staff. They helped us get around the city, made recommendations for restaurants, and overall were a great help.

Just returned from a 3 night stay . Good tidy rooms and great friendly staff always ready to help. Problem with air conditioning unit in room but sorted straight away to an upgraded room.
Washing machine and tumble dryer very handy when on 2 week holiday. Swimming pool small but still used every day while sons used gym.
Quite a walk to centre but on holiday so good to explore.
Extra charge for breakfast but very good.

I thoroughly enjoyed my stay here. The rooms are very clean, comfortable and nicely decorated. The staff were very kind and helpful. And the restaurant located within the hotel was wonderful, they make great pizza!

Only downside was the location. As a young female travelling alone I did not feel safe walking around the area, and definitely not at night. There really isn't anything or anyone around. I was warned by my aiport transfer driver about this however so I organised a bus tour to get around which was excellent. Apparently the Mart Plaza Holiday Inn has the best location (according to this driver who seemed to know all there is to know about Chicago)

After booking on Priceline and paying a low rate for this hotel we were happy with the 3 star accommodations. The Holiday Inn Hotel and Suites downtown Chicago was easy to get to off of 290. The staff were very friendly and answered all our questions. Room was clean and just as pictured on the hotels website but bathrooms are small. Also, Lobby area is small and can get crowded. We purchased CTA visitor passes and used the train/bus service which was convenient to the hotel. Clinton Stop (Blue LIne), is just accross the street. We visited American Girl, John Hancock, Field Museum and Shedds. Found the trasportation very easy to use but will find something closer to downtown next visit. The hotel parking is $30 a day. However, we chose to park in the parking lot next to the hotel and paid $20 a day with in/out privileges. Our room overlooked the parking lot and we could see our vehicle. Also, we were directed to buy our visitors passes at the customer service desk of the Dominicks grocery store that was just 3 blocks away on Roosevelt between Clinton and Canal streets. Parking is free at Dominicks and there is a Walgreens, Subway sandwich shop, and a Dominos Pizza in the same shopping center.