The manager lied to us. We tried to check in twice at 10am & noon. We checked our bags with the staff and were told both times that our reservation was in order but we should check in later in the afternoon. At 5:30pm, we were told that Silversmith had no room for us! They said that they could not give us a refund, because "Expedia" had our money. My sister had booked the room and prepaid in full through Hotels.com. They sent us a mile away (as we were walking everywhere, it was not a convenient location) with no compensation other than $10 for cabfare. We called Hotels.com and were told that they couldn't refund our $ because Silversmith already had it!
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