The manager lied to us. We tried to check in twice at 10am & noon. We checked our bags with the staff and were told both times that our reservation was in order but we should check in later in the afternoon. At 5:30pm, we were told that Silversmith had no room for us! They said that they could not give us a refund, because "Expedia" had our money. My sister had booked the room and prepaid in full through Hotels.com. They sent us a mile away (as we were walking everywhere, it was not a convenient location) with no compensation other than $10 for cabfare. We called Hotels.com and were told that they couldn't refund our $ because Silversmith already had it!

Booked through Groople at a decent rate (for Chicago). Was a bit worried after reading some of these reviews. But, no problem. Hotel rooms were spacious and furnished nicely. Great location, near the theaters, park, and restaurants. Only wierd thing was no glasses, only mugs, in rooms. Staff were all gracious and friendly. Kudos to Shannon, Patty and Vincent especially. Already planning next girls getaway for the same hotel.

We stayed at the Silversmith Hotel and Suites this weekend for three nights. My daughter was married nearby and we arranged with the hotel for special pricing and to save rooms. Many of us stayed there over the weekend and we also had a private brunch in one of the meeting rooms. I can't say enought about the wonderful way we were treated, the beautiful setting, and the great room. They were willing to put the families on the same floor so that we could be together, pass out gift bags to our guests and helped us with the details and emergencies that came up. The brunch was wonderful and the servers not only did a good job during the meal but also helped us find boxes to pack up our decorations afterword. I just can't say enough good things about the Silversmith!!!

A very nice hotel with a wonderfully convenient location. My only real complaint would be that the hallway doors are very loud so that you hear all your neighbors comings and goings. Could get annoying with the wrong neighbors! At the moment access to the front door is awkward due to sidewalk construction but it was not a real problem. Valet parking needs 20-30 minutes advance notice to get you your car. Several alternative parking areas within two blocks.