We checked into the Silversmith Hotel on Friday May 15th. We had a suite and it was spacious and suited our needs perfectly.

We ordered room service the next morning so that we could sleep in a bit longer before our tour. This was most likely the worst room service I have ever had. We normally let things slide and hardly ever complain about service. They forgot one breakfast, cutlery, drinks and napkins. The food they did deliver was barely luke warm. I called down and was told that if I wanted it fixed I would have to come down to them, they only had two waiters on that morning.

Finally my husband went down and the person in charge was not going to do anything to correct the error. The manager happened to walk in and when told about the problem he said he would correct the bill. To add insult to injury they automatically add an 18% gratuity to the bill.
Our tour operator told me that we had a great place for breakfast and was astounded when I told her about the service we received.

We checked out on Monday and the bill had not been corrected, the person at the front desk did so though.
The location is good but for the money we spent I would go else where. Chicago is a great city to visit and we had a great time and good memories.

I just wanted to share this so that others can avoid the problem.

The manager lied to us. We tried to check in twice at 10am & noon. We checked our bags with the staff and were told both times that our reservation was in order but we should check in later in the afternoon. At 5:30pm, we were told that Silversmith had no room for us! They said that they could not give us a refund, because "Expedia" had our money. My sister had booked the room and prepaid in full through Hotels.com. They sent us a mile away (as we were walking everywhere, it was not a convenient location) with no compensation other than $10 for cabfare. We called Hotels.com and were told that they couldn't refund our $ because Silversmith already had it!

Booked through Groople at a decent rate (for Chicago). Was a bit worried after reading some of these reviews. But, no problem. Hotel rooms were spacious and furnished nicely. Great location, near the theaters, park, and restaurants. Only wierd thing was no glasses, only mugs, in rooms. Staff were all gracious and friendly. Kudos to Shannon, Patty and Vincent especially. Already planning next girls getaway for the same hotel.

We stayed at the Silversmith Hotel and Suites this weekend for three nights. My daughter was married nearby and we arranged with the hotel for special pricing and to save rooms. Many of us stayed there over the weekend and we also had a private brunch in one of the meeting rooms. I can't say enought about the wonderful way we were treated, the beautiful setting, and the great room. They were willing to put the families on the same floor so that we could be together, pass out gift bags to our guests and helped us with the details and emergencies that came up. The brunch was wonderful and the servers not only did a good job during the meal but also helped us find boxes to pack up our decorations afterword. I just can't say enough good things about the Silversmith!!!