I recently took a weekend trip to Chicago with a couple of my girlfriends from grad school. Loved the city, other than the wind. Absolutely disgusted with the Hilton Suites we stayed in. A couple of weeks after returning home, I happened to check my credit card balance to find a extra $100 charge from the hotel. Assuming it was some kind of mistake, I called to let the hotel know. They proceded to tell me that they did not know what the charge was at that time, but that they would call me back. I gave my phone number, email and name. They proceeded to call one of the other girls who stayed in the room and to tell her the charge was for "trashing" the room! I can assure you, we left the room in perfect condition with all of our "trash" by the door. We barely spent any time in the room as it is. The manager told me they had a report and pictures of the damage to the room, but when I requested they send copies to me with an explanation of the $100 charge, he insisted he was not allowed to do that. Can you imagine, it is their word against mine, and they don't have to provide any type of receipt or evidence, but can charge me this ridiculous charge! Something in this scenario does not add up. I'm disputing the charge through my credit card company, but feel this is completely unbelievable, not to mention unethical. I am over the $100, but not the principle. I will never stay in a Hilton, and am passing this information on to spare others this experience.

We were able to get a rate of $160 a night through the hotel website which for Chicago seemed to be a good deal for a 2 night weekend stay. We found the newly renovated suites very nice - with a flat screen in the living area and a nice bar. The location was great - convenient to everything. The only complaint that we had was the slowness of the service at breakfast - we were given a voucher for continental breakfast - which they applied to a full breakfast. The cost of valet parking was typical Chicago - $43 a day.

We have stayed at this hotel many times (as the previous incarnation as a Doubletree and now as the Hilton Suites). Overall, it is a very nice hotel and a pretty good deal for the Magnificent Mile area of downtown. We have paid approximately $150/ night on weekend nights- straight off of the hotel website. The prices are actually usually a little bit cheaper if you book earlier in our experience (have ranged between $100-200 for Sat nights over the last few years).

PROS:
1. Rooms are very clean, bedding is very comfortable.
2. Rooms are quiet now that construction is done
3. Location- very near the John Hancock building
4. Views- ask for a high room on the lakeside, gorgeous views

CONS:
1. Flat screen tv in the living room had horrible reception- seriously! We didn't watch much tv, but the one in the bedroom is the only one that is watchable (and I'm used to a 12 inch tv that is 20 years old).
2. The concierge service is not that great. We tried to get breakfast suggestions and so far, have gotten nothing more creative than the Cheesecake factory around the corner.
3. Miss the cookies that they had when it was a Doubletree

NEUTRAL
1. Front desk staff has varying degrees of helpfulness. Some are somewhat rude. Some bend over backwards to be nice.

We will continue staying here unless I read about a better place for the same price on tripadvisor!

We stayed for 10 nights Mid-March

The Good.
-Good location
-Good price
-Clean
-Good Service
-Nice eats
-Safe area

The Nearly Bad.
-Small room for a suite
-Charge for wireless (silly now-a-days)

The Ugly
None