I guess my problem is I'm always comparing the hotel I stay in with others I could have stayed in at the same price in the area. Hilton Suites on a quieter street by the Hancock Building, so you can walk across the street to it if you want; depends on why you're in Chicago, I guess. The woman who checked us in was very nice and ensured that we would have a connecting room with my parents arriving the next day. We were traveling with our kids 7, 8 and 10 and had a 2 double beds/suite for four nights. The hotel was very busy. The bell woman who helped us up with our luggage was the best, most informative we have had in a long time. She explained there is a convenient store across the street (huge and reasonably priced btw with large wine selection) and other info. Very easy to get a cab. Always one in front of the hotel. Walkable to most shops on Michigan Ave. Rooms were newly updated but had a really strong smell, possibly carpet glue. I was told all rooms smelled like that, but it gave me a really bad headache and I bought travel candles to light when we were in the room. Rooms not huge. Very similar size to Residence Inn "suites". Liked that the bathrooom had an entrance both from the living area and the bedroom. Bedroom small, but very comfortable beds. No problem with cable tv reception others mentioned. We are Hilton Gold members so I thought we might get an upgrade, free internet, but no. Got two vouchers for $6.50 off breakfast and that was it. Had to use the business center to print boarding passes and the usage fee plus copy fee ran me $24. Thought that was stiff for a Hilton Suites. Breakfast was not super and service in the restaurant that gets good food reviews was rather rude at breakfast. Food was just ok, but a good kids' menu. Bar staff was very friendly at night. Overall, the small size for a suite room and the really strong room odor made me rate this lower. Really between a 3 and 4. Pull-out bed not comfortable for kids, but what pull-out bed is? I always leave a tip for housekeeping and still bathroom soaps/shampoos (La Source/Crabtree Evelyn products) were not replaced even though they were used and trash cans not emptied. Could have stayed at Hilton sister hotel, the Conrad for the same price and think I would next time if traveling with family. Guess it is about price paid and at almost $300/nt not exactly worth it. If we paid less....

There is a small coffee bar in the lobby that sells Starbucks coffee and Krispy Creme donuts and cereal if you want to skip the restaurant. The plans for a full-blown Starbucks on site, we were told had been canceled.

Overall great service but had a rocky start.
Stayed the 10-13 AUG they had a very large group with a late 4pm check out and a sold out hotel for the same evening. This included 2 motor coaches which showed up on time @ 3:00 pm and the rooms weren’t ready, It’s a small lobby and chaos ensued. It all got resolved around 6:00 pm. Nicolette and Abraham rose to the occasion and were grace under pressure, hats off to them. The rooms are nice and well appointed. Heads up there is not a safe in the room, they are scheduled for next year. Can't beat the location!

I just returned from a business trip to Chicago, and an overnight stay at the Hilton Suites Chicago/Magnificent Mile. This was my second time at this hotel -- the first was exactly a year ago soon after it was converted from a Doubletree to a Hilton.

This is a very good hotel for the business traveler. I loved the separate bedroom and work areas. The work space was ample, and a second table was on casters below the main desk, providing more work area as needed. My only negative -- and this seems to be a common one -- is that there was no safe in the room, or at least I couldn't find it.

The main living space also had a small refrigerator, microwave, and coffee/tea maker. The bathroom was a good size, and could be entered from either the bedroom or living room. The king-sized bed was very comfortable, and I slept well.

I was assigned a room directly across from the elevators (last two digits are 04) and was, therefore, concerned about noise, but once I closed the door that concern disappeared.

I also had occasion to use the business center on the third floor, and the connections were fast and printers and other equipment worked well.

I used room service for dinner, and it was remarkably quick. I ordered a Caesar salad with chicken, and it arrived within ten minutes, complete with warm dinner rolls.

I would also recommend this hotel for families. The sofa in the living room was actually a sofabed, and the small refrigerator could hold enough items to cut down on costs. There is a convenience store directly across the street. The hotel itself is in an excellent location near the Hancock building.

In fact, I am thinking of visiting Chicago and the Hilton Suites/Magnificent Mile again -- this time with family in tow.

Overall I had a wonderful Stay at the Hilton. Right across the street from the John Hancock building...walk out the door to magnificent mile. The valet could be slow at times, but I was only charged for one night when I really had the car for two nights. Not sure if that was on purpose or not, but the manager did take notice at the time of the delay. Staff was very friendly and helpful. The beds were extremely comfortable!!! As a Hilton Diamond member I was given free continental breakfast...sure it wasn't a buffet, but compared to the other hotels in the area it was great. They really only offer continental breakfast for up to two people and I had three so they through in extra tickets. Also, I paid for one night (two double beds) and had 4 free nights (one king bed) they allowed me to stay in the double room the whole time. Couldn't ask for a better stay. I will surely return to this location.