We had a great stay at this hotel. Staff was friendly and courteous. Would stay here again.

Everything was excellent..really. I was slightly surprised how nice it was upon walking in. The lobby was huge and inclues a bar with plenty of seating! The front desk was very pleasant and welcoming. They also offered me a warm cookie..lol. After a quick check-in, I headed up to my room..Overall the room was a nice size and nicely furnished. Only complaint about the room was the dated television..probably like 4-6 yrs old. It was just weird to be in such a nice room with a dated t.v. After waking up I noticed a sheet had been slid under the door. It was informing me there was no need to come to the front desk to check out due to "Express Checkout"! Packed up and headed out!!! Good job DoubleTree!!!!!!!

Upon arrival was welcomed warmly by hotel and reception staff.
Our request for a high floor was honoured.
Room is spacious with nice big comfy beds.
Good bathroom with Neutrogena toiletries.
Good facilities in hotel.
Downside was business centre was expensive to use. Internet $6 for 15 minutes.
Location good, near the Magnificent Mile and facilities nearby such as a 7-11 shop and pubs and restaurants.
A good stay, nice hotel.

This hotel is consistent with the quality that can be expected from this chain. My room was a nice size; however, the bathroom was a bit smaller than expected. The lobby was very inviting. The staff was more than nice and I caught a shuttle to the airport. They had luggage storage, a restaurant and a bagel/coffee shop attached to the property. The lobby bar was good. They gave away those chocolate chip cookies like candy (I traveled solo but got 3 cookies). Yes, I did ask for extras. I was able to place a cash deposit for incidentals and never used my credit card. Internet was an extra $9.95. Maybe it's free for members of their rewards program. I don't know. The building is new and modern. The beds were comfortable and the water was hot. Free wifi in the lobby worked well.